Northern Fridge 12V Truckfridge Warranty/Return Policy

WARRANTY

 Northern Fridge warrants, to the original customer only, all Truckfridge built-in and portable model refrigerators (hereafter referred to as “Truckfridge”) to be free of defects in material and workmanship under design usage and service conditions for one year (Portable models) and two years (Built-in models) on parts and labor from the original date of purchase. Accessory parts are covered by a one year warranty, excluding power cords. This warranty does not apply to damage or failure of the Truckfridge or the vehicle and/or enclosure into which it was installed due to improper installation, assembly, maintenance, abuse, neglect, accident, or use of part(s) not supplied by Northern Fridge.

Furthermore, Northern Fridge warrants refurbished Truckfridge to the original customer only, to be free of defects in material and workmanship under design usage and service conditions for 90 days on parts and labor from the original date of purchase. This warranty does not apply to damage or failure of the Truckfridge or the vehicle and/or enclosure into which it was installed due to improper installation, assembly, maintenance, abuse, neglect, accident, or use of part(s) not supplied by Northern Fridge.

Parts: Coverage for warrantable parts, at the discretion of Northern Fridge, will be made to the claimant in the form of repair, replacement or credit.

Labor: All labor costs associated with warranty repair or replacement of the Truckfridge will be covered by Northern Fridge. Truckfridge and/or parts which are returned as defective, but which are found to meet the specifications agreed upon, shall be subject to a retesting charge.

The warranties set forth herein are the sole warranties made by Northern Fridge in regards to the Truckfridge. Northern Fridge makes no other warranties, expressed or implied, of merchantability or fitness for a particular purpose.

All warranty work must be completed by an authorized Northern Fridge service facility using replacement parts that meet the Truckfridge specifications.

Items covered under this warranty

  1. All Truckfridge models including condenser, compressor, electrical components, trim and plastic parts.
  2. Northern Fridge supplied accessories.

Items not covered under this warranty

  1. Truckfridge no longer within the warranty period.
  2. Installation errors or failure arising as the consequence of installation errors.
  3. Any progressive damage to the vehicle arising out of the failure of the Truckfridge.
  4. Truckfridge which have been modified or use of non-standard parts not approved by Northern Fridge.
  5. Truckfridge that have been abused or damaged.
  6. Factory seconds, discounted or second-hand products purchased from third party retailers including but not limited to Amazon, Kijij, or eBay.
  7. Power cords and fuses.
  8. Diagnosis or repairs when caused by problems not directly related to the Truckfridge or due to power related problems.
  9. Truckfridge performance, run-times, or duty cycles.

The customer is responsible for the cost of all repairs made to the equipment in which the Truckfridge is installed. The customer is responsible for all accommodations, meals, "down-time” expenses, business costs and losses and incidental costs incurred by the customer as a result of a warrantable failure.

NORTHERN FRIDGE IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

RETURN POLICY

Northern Fridge wants its customers to be satisfied. If the customer purchased their product directly from Northern Fridge, the customer may return their product subject to the following conditions:

(Note. For all product(s) purchased from a dealer, reseller or 3rd party, please follow their respective return policies. Do not return directly to Northern Fridge.

Authorization is required before any Truckfridge can be returned for service and/or replacement. Proof of purchase is required. Please call (877) 322-7283 or email support@northernfridge.ca to obtain a Return Material Authorization (RMA) number. Ensure that the RMA number is clearly indicated on the return package.

The customer is responsible for proper packaging as well as all shipping and insurance costs on all Truckfridge returned to Northern Fridge. Damages and/or loss due to shipping is the sole responsibility of the customer and/or shipper. Shipping insurance is recommended for shipments over $100 in value.

ORDER CANCELLATIONS

If a customer requests an order cancellation prior to shipping, Northern Fridge will provide the customer with a full refund to the customer’s method of payment minus a 5% processing fee.

NO HASSEL 15 DAY RETURN POLICY

If a customer wishes to return a product and has not used the product, and it’s still in the original box, please contact Northern Fridge within 15 days to obtain an RMA number. Return the product to Northern Fridge, 3181 Fire Route 50, Lakefield, ON. K0L 2H0 with the RMA # clearly marked on the outside of the shipping box. Shipments received without RMA numbers may take longer to process. Shipping fees incurred returning the product are the customer’s responsibility. The customer is responsible for proper packaging as well as all shipping and insurance costs on all Truckfridge returned to Northern Fridge. Damages and/or loss due to shipping is the sole responsibility of the customer and/or shipper. Shipping insurance is recommended for shipments over $100 in value. Northern Fridge will credit the customer’s method of payment upon receipt of customer product, less a 10% restocking fee for any shipping/handling costs incurred by Northern Fridge. Please allow up to 5 business days for your refund to be processed.

RETURN AFTER 15 DAYS POLICY

If the customer has used their product, please contact Northern Fridge for an RMA number. Return the product to Northern Fridge, 3181 Fire Route 50, Lakefield, ON. K0L 2H0 with the RMA # clearly marked on the outside of the shipping box. Shipments received without RMA numbers may take longer to process. Shipping fees incurred returning the product are the customer’s responsibility. The customer is responsible for proper packaging as well as all shipping and insurance costs on all Truckfridge returned to Northern Fridge. Damages and/or loss due to shipping is the sole responsibility of the customer and/or shipper. Shipping insurance is recommended for shipments over $100 in value.

Once a return has been received and inspected, Northern Fridge will send the customer an email to confirm warranty status (approved or denied) and date received.

If covered under warranty, Northern Fridge will repair the customer’s product under the terms of the warranty agreement and return the product to the customer at no charge to the customer.

If not covered under warranty, Northern Fridge will notify the customer via email of the repair cost (parts and labor) and if approved by the customer, Northern Fridge will repair the customer’s product and return the product at the customer’s expense.

CONTACT US

If you have any questions or concerns about the Truckfridge Warranty/Return Policy, please call at (877) 322-7283 or email at support@northernfridge.ca.